Our Knowledgebase

Our Knowledgebase is divided into different categories. Please select the category or article you are interested in below.

Hosting (6)

Can I upgrade my hosting account with you? Can I upgrade my hosting account with you?
How do I manage domain limits in Plesk? How do I manage domain limits in Plesk?
 see more on Hosting »

Domains (9)

How do I add a domain to my Plesk account? How do I add a domain to my Plesk account?
I have registered a domain myself. Can I still host it with you? I have registered a domain myself. Can I still host it with you?
How do I update my domain's contact details? How do I update my domain's contact details?
What can prevent a domain from being transferred? What can prevent a domain from being transferred?
Can I host the same website using more than one domain? Can I host the same website using more than one domain?
 see more on Domains »

E-Mail (2)

I get a '553' (rcpthosts) error when I send e-mail I get a '553' (rcpthosts) error when I send e-mail
What kind of Spam protection do you provide? What kind of Spam protection do you provide?
 see more on E-Mail »

(Pre)Sales (11)

Do you offer free trial periods for hosting? Do you offer free trial periods for hosting?
Do you have any hidden charges? Do you have any hidden charges?
Do you sell SSL Certificates? Do you sell SSL Certificates?
 see more on (Pre)Sales »

Plesk Control Panel (8)

What control panel(s) do you use (e.g. Plesk, cPanel)? What control panel(s) do you use (e.g. Plesk, cPanel)?
Why can I not access Plesk in the evenings? Why can I not access Plesk in the evenings?
 see more on Plesk Control Panel »

Billing (7)

How do I close my account with you? How do I close my account with you?
How do I update my contact details in ModernBill? How do I update my contact details in ModernBill?
I've updated my card. Why can't I pay an Invoice? I've updated my card. Why can't I pay an Invoice?
I've just signed up. Why can't I add to my account in the Order Wizard? I've just signed up. Why can't I add to my account in the Order Wizard?
Will I be automatically invoiced for domain renewals? Will I be automatically invoiced for domain renewals?
 see more on Billing »

Tips & Tricks (7)

How do I create secure passwords? How do I create secure passwords?
How do I create an SSH tunnel? How do I create an SSH tunnel?
How do I create a cron job? How do I create a cron job?
What is an injection-based Spam attack? What is an injection-based Spam attack?
What is Hotlinking and how do I prevent it? What is Hotlinking and how do I prevent it?
 see more on Tips & Tricks »

In-Depth (7)

Can I access my website before the DNS has propagated? Can I access my website before the DNS has propagated?
A Guide to Plesk Migrations A Guide to Plesk Migrations
How do redirects work with websites? How do redirects work with websites?
What are all the directories for in Plesk? What are all the directories for in Plesk?
What is Hotlinking and how do I prevent it? What is Hotlinking and how do I prevent it?
 see more on In-Depth »

What Is..? (14)

What is the Application Vault/Pack? What is the Application Vault/Pack?
What is POP (or POP3)? What is POP (or POP3)?
What is IMAP (or IMAP4)? What is IMAP (or IMAP4)?
What is a Domain? What is a Domain?
What is a Database? What is a Database?
 see more on What Is..? »

Anything Else (3)

Do you have any Mailing Lists? Do you have any Mailing Lists?
I can't access my old e-mail account. Can I change my e-mail address? I can't access my old e-mail account. Can I change my e-mail address?
I have forgotten my password. Can I retrieve it? I have forgotten my password. Can I retrieve it?
 see more on Anything Else »

Affiliates (1)

What is the Affiliate Program? What is the Affiliate Program?
 see more on Affiliates »

Articles

How can I contact you? How can I contact you?
At JAB Web Solutions, we work hard to make sure we provide you with the highest quality customer service, as you should expect from us. We therefore don't provide you with just a single method to... (more)