Our Knowledgebase: Billing

Our Knowledgebase is divided into different categories. Please select the category or article you are interested in below.

Credit Cards (4)

How do I update my card details? How do I update my card details?
I can only see 'Update my CC'. What about Debit Cards? I can only see 'Update my CC'. What about Debit Cards?
What methods of payments do you accept? What methods of payments do you accept?
How do I pay for my invoices using a Credit/Debit card? How do I pay for my invoices using a Credit/Debit card?
 see more on Credit Cards »

PayPal (2)

What methods of payments do you accept? What methods of payments do you accept?
How do I pay for my invoices using PayPal? How do I pay for my invoices using PayPal?
 see more on PayPal »

Cheque, Wire Transfer, etc. (1)

What methods of payments do you accept? What methods of payments do you accept?
 see more on Cheque, Wire Transfer, etc. »

Invoices (2)

How do I print an Invoice? (including VAT Invoices) How do I print an Invoice? (including VAT Invoices)
How do I view an Invoice? How do I view an Invoice?
 see more on Invoices »

Articles

How do I close my account with you? How do I close my account with you?
When you are ready to close your account, you will need to inform us - our billing system will automatically invoice (and if you have a Credit or Debit card on your account, take payment from) you ... (more)
How do I update my contact details in ModernBill? How do I update my contact details in ModernBill?
It is always important that you keep your contact details up-to-date at all times within ModernBill. Not only are they the primary method for us to contact you in the event of a problem or emerge... (more)
I've updated my card. Why can't I pay an Invoice? I've updated my card. Why can't I pay an Invoice?
If you have updated your Credit/Debit card details, and the new details have been accepted by our system, then you do not need to pay your outstanding invoice(s) manually. Our system will a... (more)
I've just signed up. Why can't I add to my account in the Order Wizard? I've just signed up. Why can't I add to my account in the Order Wizard?
When your account is first created (i.e. when you sign up), your account is marked as pending by our system. Although your account will be fully processed o... (more)
Will I be automatically invoiced for domain renewals? Will I be automatically invoiced for domain renewals?
Unless you have requested that your accoun... (more)
We are a VAT-registered company in the EU. Do we pay VAT? We are a VAT-registered company in the EU. Do we pay VAT?
As part of the introduction of the European Single Market in 1993, the way VAT is charged and managed for any VAT-registered company within the EU changed.Where proof is supplied by the cu... (more)