Our Knowledgebase: (Pre)Sales

Our Knowledgebase is divided into different categories. Please select the category or article you are interested in below.

Support (3)

Do you keep support in-house or is it outsourced? Do you keep support in-house or is it outsourced?
How fast are your response times? How fast are your response times?
Is there an additional charge for support? Is there an additional charge for support?
 see more on Support »

Servers (8)

What is your uptime guarantee? What is your uptime guarantee?
What control panel(s) do you use (e.g. Plesk, cPanel)? What control panel(s) do you use (e.g. Plesk, cPanel)?
Do you impose a daily limit on bandwidth? Do you impose a daily limit on bandwidth?
Do you support automated backups? Do you support automated backups?
What kind of Spam protection do you provide? What kind of Spam protection do you provide?
 see more on Servers »

Accounts (6)

Can I upgrade my hosting account with you? Can I upgrade my hosting account with you?
How long does it take to create an account? How long does it take to create an account?
What do you mean when you say I can host more than one domain? What do you mean when you say I can host more than one domain?
What's the price for excess bandwidth and space? What's the price for excess bandwidth and space?
Can I use my account with you to host adult content? Can I use my account with you to host adult content?
 see more on Accounts »

Payment (2)

Do you offer a money-back guarantee? Do you offer a money-back guarantee?
Do I have to pay in advance? Do I have to pay in advance?
 see more on Payment »

Articles

Do you offer free trial periods for hosting? Do you offer free trial periods for hosting?
Yes, we currently offer the first month for free on any of our hosting packages. If you are interested in trialling our service for a month, for free, then please ... (more)
Do you have any hidden charges? Do you have any hidden charges?
Absolutely not. The price you see on the page is the price you pay. Extra charges, such as excess bandwidth are clearly shown on the package details page and there are no setup costs when you sign ... (more)
Do you sell SSL Certificates? Do you sell SSL Certificates?
We currently offer both thawte and GeoTrust certificates. For more information about the certificates we have available, certificate specifications,... (more)