Our Knowledgebase is divided into different categories. Please select the category or article you are interested in below.
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What is my Web Root or Document Root? Some scripts/programs may ask you for your web root (or document root) when performing the initial setup. This is the base of your website, from the point-of-view of the server, not the client/brow... (more) |
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What are all the directories for in Plesk? When you connect to the server via FTP, SFTP or SSH, or enter the File Manager in Plesk, you will see a number of ready-made directories under your domain's home (usually /var/www/vhosts/doma... (more) |
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Do you impose a daily limit on bandwidth? There are no daily bandwidth limits on any account. The bandwidth allocation is per calender month and you are free to use as little or as much as you want p... (more) |
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Why can't I access www.(example.com)? Our servers are currently configurated using the Plesk Control Panel (versions 7.5.x and 8.0.x). Within these version exists a bug where some (but not all) new domains, however created, seam to h... (more) |
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How do I set-up custom error pages using .htaccess? There are two different ways to display error messages using Plesk on Linux. The first is through Plesk itself, using the Custom Error Documents option and ... (more) |
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How do I set-up custom error pages in Plesk? There are two different ways to display error messages using Plesk on Linux. The first is through Plesk itself, using the Custom Error Documents option an... (more) |
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Can I view my access and error logs? By default, you can only view the access and error logs though the Plesk Control Panel. The permissions for the directory which holds the log files means you can't view them by via the console or... (more) |
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Can I host the same website using more than one domain? Unfortunately, no. Plesk has a fixed system whereby each domain has it's own dedicated web space and limits. There is no way to get it to point a domain at the same location and serve the same fi... (more) |
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How do .htaccess files work in Plesk? Programs in Linux, such as Apache (the server daemon) and qmail (the mail daemon) are configured using basic text files instead of the centralized-database (registry) used in Windows. This provid... (more) |
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Can I install programs such as phpBB and Mambo? All our accounts provide access to a wide-range of languages and utilities Using these, you are free to run any program, script or utility provided it does not breach our ... (more) |
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How do I change the default index page? By default, if you request a directory (e.g. http://example.com/ or http://example.com/support/) Apache keeps a list of files it should look for (in order) before it should try ... (more) |
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How do I view the statistics for my website? There are two ways to access the statistics generated by our systems. This solely depends on whether you have the option (accessible via password protected directo... (more) |
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How do I enable/disable my domain's statistics? Webalizer is used by Plesk on Linux-based servers to read the apache log files for each domain and process statistics about pages viewed, visitor de... (more) |