Our Knowledgebase is divided into different categories. Please select the category or article you are interested in below.
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I've registered the wrong domain - can I refund it? |
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I have purchased a domain. How long until it's activated? |
| see more on Registration » |
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Can I access my website before the DNS has propagated? |
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How do I update the name-servers for my domain? |
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Why does a change to my DNS take so long to appear? |
| see more on DNS (Domain Name Servers) » |
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How do I add a domain to my Plesk account? All of our packages can host multiple domains, allowing you to handle more than one site from a single account. The larger the package you are using, the more domains you can add to it. ... (more) |
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I have registered a domain myself. Can I still host it with you? Yes, it is not a requirement that the domain is registered through us in order to host it. Although we offer a range of domain name extensions for you to r... (more) |
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How do I update my domain's contact details? It is always important to keep your contact details up-do-date on your domain, as, under ICANN (the Internet's governing body) regulations, it is an offence to knowingly register a domain with in... (more) |
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What can prevent a domain from being transferred? There are a number of issues which can prevent a domain from being transferred between registrars. One of the most common is when a registrant forgets to unlock the domain ready for transfer.... (more) |
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Can I host the same website using more than one domain? Unfortunately, no. Plesk has a fixed system whereby each domain has it's own dedicated web space and limits. There is no way to get it to point a domain at the same location and serve the same fi... (more) |
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What is a sub-domain & what are they used for? All domains on the Internet and formed from at least two parts - the TLD (Top Level Domain, e.g. .com or .net) or ccTLD (Country Code TLD, e.g. .co.uk or .de) and a na... (more) |