Do you offer a money-back guarantee?

Do you offer a money-back guarantee?

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Article 91 (10:26 Apr 13th, 2006)

Under our Terms & Conditions, we offer a 28-day money-back guarantee on all new purchases. If you are unhappy with them for any reason, let us know and we'll close your account, giving you a full refund.

For recurring transactions, there is a 7-day period after the payment were you can cancel your plan for a full refund of the last payment.

Exclusions

There are a number of exceptions to this offer. They are:

  • Domain names;
  • Service charges; and
  • Fines and/or excessive usage charges.

Full details on our refunds policy can be found in our Legal section. For more details on how to close your account, please see our article: